FAQ

We deliver our products to your home or to a relay point via Chronopost and UPS. Packages are delivered to your home against signature. Our order processing times are 7 to 14 working days on average (excluding weekends and public holidays) for orders within mainland France and 7 to 14 working days on average for orders outside mainland France.

Each product ordered on Ibiza Pimp is sourced individually from our network of partner retailers according to the orders placed.

If your order includes several products, your products will be dispatched individually according to the date they are received at our premises, so that you can receive them as quickly as possible.

Once you have placed an order on our site, an e-mail containing your order number will be sent to you. If the product you have ordered is not in stock in Paris, we will search for it among our network of European partner retailers. Once the product has been found, it is sent to our premises, received, authenticated and checked by our team. Once it has passed our authentication process, it is returned to its original packaging, packed in our own packaging and shipped. You will then receive an e-mail with a tracking number so that you can follow its progress.

Once you have received this e-mail, your order will be delivered within 2 working days. If you are not at home on the day of delivery, Chronopost or UPS will offer to reschedule a delivery, to hand over your parcel to a trusted neighbour, or to a delivery point near you.

For Chronopost relay point delivery, your parcel will be available for 7 days. For delivery to a UPS relay point, it will be available for 10 days.

From your “My Account” area, the status of your order remains as “in process” until delivery. Once your product has passed our inspection process, it is returned to its original packaging, packed in our packaging and sent out by Chronopost or UPS. You will then receive an e-mail with a link to a tracking number so that you can follow its progress. Once you have received this e-mail, your order will be delivered within 2 working days. For home delivery, if you are not at home on the day of delivery, Chronopost or UPS can offer to reschedule a delivery, to give your parcel to a trusted neighbour or to a delivery point near you. For delivery to a relay point, you will be informed as soon as your parcel is available for collection.

Delivery times may be exceeded depending on the economic situation or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp.

If you have not yet received your tracking number from our Chronopost or UPS carrier, this means that your order has not yet been dispatched and is either on its way to our premises or is in the process of being authenticated. As soon as it is handed over to our Chronopost or UPS carrier, you will automatically receive an e-mail containing the tracking number and a link to follow its progress.

Our order processing times are 3 to 10 working days (in mainland France, excluding weekends and public holidays). These times may be exceeded depending on the economic situation, the availability of the product or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp

You can request a change or cancellation of an order by contacting our customer service.

Please have your digit order number preceded by a hashtag, which you can find in your order confirmation email, and then contact us by email at .

If you change an order and the price changes, you will be asked to pay the difference. Conversely, we will refund any overpayment

You can ask to exchange your order within 14 calendar days of receiving it. To do so, we invite you to visit our returns portal and make sure you respect the conditions for returns and exchanges.

We will exchange your order provided that the product has not been worn and is returned in its original packaging and with all its accessories. The seal must not be removed.

Following your request on our returns portal, you will receive by e-mail your stamped return slip as well as a return slip to put in your parcel.

Once the return has been received and processed, our customer service department will send you a credit note by e-mail for the value of the original order (excluding shipping costs), to be used within 12 months of receipt.

The Customer is responsible for the return shipping costs of 4,90€ for any order shipped in Europe. This amount (4,90€) will be directly deducted from your refund/exchange once your return is processed by our services.

The customer is responsible for the return shipping costs of 4,90€ for all orders shipped within Germany. This amount (4,90€) will be directly deducted from your refund/exchange once your return is processed by our services. Return shipping costs are at the Customer’s expense for all orders shipped outside of Spain.

These costs will be directly deducted from the amount of your refund/exchange once your return is processed by our services.

You can return your order within 14 calendar days of receipt. To do so, please visit your returns portal and make sure you respect the return conditions. We will refund your order provided that the product has not been worn and is returned in its original packaging and with all accessories. The seal must not be removed.

We will refund your order provided that the product has not been worn and is returned in its original packaging and with all its accessories. The seal must not be removed.

Following your return request, you will receive a stamped returns slip by e-mail, as well as a returns slip to include in your parcel.

Once the return has been received and processed, the refund will be made within 24 to 48 hours using the same method of payment as was used for the original order.

The Customer is responsible for the return postage costs of €4.90. This amount (€4.90) will be directly deducted from your refund/exchange once your return has been processed by our services.

If you have received a defective product or one that is different from the one you ordered, do not make a return request via the returns portal. We invite you to contact our customer service directly at the following email address : . Our team will tell you how to return the product you received.

The products we offer are released in more or less limited quantities. They are therefore out of stock in shops and on traditional websites within a short time.

 

Our mission is to give you access to these authentic products in complete security. We work in partnership with a network of reseller partners in Europe to obtain and offer you the majority of the limited products, even the most recent ones.

 

The price of a product depends on the model and its current market value. The market value of a product depends on the quantity produced and the demand. For each model and size, we receive sales proposals from our network of dealers that allow us to set the price of a product. Our mission is to put these retailers in competition with each other to offer the fairest possible prices. As the prices charged by our resellers can fluctuate according to the supply and demand of a product, our prices can also vary, in one direction or another.

 

The price indicated on the product page of the site is its final price. There are no additional costs to add at the time of payment: from authentication to delivery in Metropolitan France, there are no hidden costs.

If a product is displayed as “Currently unavailable” it is because it is now very difficult to find it among our network of private and professional resellers. Therefore, it is not possible to determine the price or a precise return date.

 

If a product has caught your attention and is not available, you can register via the “wishlist” button on the product page to be informed by e-mail as soon as it is back on the site, and thus have access to the available sizes and their prices

You can get an immediate 10€ discount on your first order by subscribing to our newsletter at this using “FIRST01”.